Delete your Senlo account

In the app (immediate)

Open the More tab, tap Delete account (the red button under Sign out) and confirm. Your account is deleted at once and for good.

What is deleted

• Your account: phone number, name and language.
• Your access to every home and your role there.
• Your sign-in on all phones and your devices' push tokens.
• Invitations you created that have not been used yet.

What stays with the home

Each home and its data (sensor history, daily summaries and alerts) stay for the other people in that home. Your answers in the app and your replies to alerts stay with the home but are no longer linked to you, and your name in the home's history is replaced with "deleted-user".

When the app can't delete the account

• The shared demo account ("Try the demo") is read-only and can't be deleted.
• If you are the only admin of a home that has other people in it, first make someone else admin in People, then delete your account.

By email

If you can't open the app, write to support@senlo.pl and give the phone number of the account. To confirm the request comes from you, we will send a code by SMS to that number. We delete the account within 30 days, usually much sooner.

If you are the only admin of a home, you can also tell us whether to delete the home's data as well or to hand the home over to someone else. Anyone living in a monitored home can ask us to delete the home's data.

What may remain

Server logs and backups are deleted automatically within 30 days. Records we must keep by law, if any, are kept only as long as required.